Refund & Cancellation Policy

1. What We Sell

Wust Creative LLC (operating as ViraPlayer) sells software licenses for the ViraPlayer media player application. We do NOT sell, provide, or distribute any media content, channels, playlists, or playback services. Our product is the software tool itself.

2. Free Trial

ViraPlayer offers a 3-day free trial. Once the 3-day trial period ends, premium features like cloud sync, playlist backup, and subtitle customization will be locked. However, you can continue to use your media player ad-free and without limits. We strongly encourage users to thoroughly test the software during this trial period to ensure it meets their requirements before purchasing.

3. 7-Day Conditional Refund Policy

If you are unsatisfied with your purchase within 7 days of your purchase date, you may request a full refund ONLY IF your software license key has zero (0) activations recorded on our servers.

By activating the license on any device, you acknowledge that the digital product has been fully delivered and used, thereby waiving your right to a refund.

4. Refund Exclusions (Strict Rules)

To protect against fraud and chargeback abuse, refunds will strictly NOT be issued in the following cases:

• Activated Licenses: Once the license key has been activated on any device (Windows, Android, iOS, or TV), the software is considered "consumed" and the sale is final.
• Content-related Complaints (No-Content Shield): ViraPlayer is strictly a utility media player. As formally acknowledged by you via the mandatory pre-checkout consent checkbox, refund requests claiming "missing channels", "no movies", or "lack of content" are strictly invalid and will be denied. This policy serves as binding evidence overriding any such claims in payment disputes.
• After 7 days: Requests submitted more than 7 calendar days after the original purchase date.
• Violation of Terms: If your account was terminated due to a violation of our Terms of Service.

5. How to Request a Refund

To request a refund, follow these steps:

1. Send an email to [email protected] with the subject line "Refund Request".
2. Include your registered email address and order/transaction ID (from your Stripe receipt).
3. Briefly describe the reason for your refund request.

6. Processing Time

• Response: We will acknowledge your request within 3 business days.
• Refund Processing: Approved refunds are processed within 5–10 business days back to the original payment method via Stripe.
• License Deactivation: Upon refund approval, your ViraPlayer license will be deactivated.

7. Subscriptions & Cancellations

Recurring Plans:Monthly and 12-month plans are billed as recurring subscriptions that auto-renew at the end of each billing cycle. You can cancel anytime from your Account page, Stripe Customer Portal (desktop purchases), or your platform's subscription settings (App Store / Google Play). After cancellation, your access continues until the end of the current billing period.

Lifetime Plan: A one-time purchase with no recurring charges.

Mobile Purchases:Purchases made through Apple App Store or Google Play are subject to the respective store's refund and cancellation policies.

Regional Pricing & Currency Policy: Prices and billing currencies may vary based on country, local market conditions, device platform, or applicable tax regulations. The binding charge amount is the final total displayed on the checkout interface or store prompt (Stripe Checkout, Apple App Store, or Google Play Store) prior to completing your purchase.

8. Contact

For any questions regarding this policy, please contact us:

• Email: [email protected]
• Company: Wust Creative LLC
• Address: 30 N Gould St 46573, Sheridan, WY 82801, United States